Orders from Zevacci typically ship within 5-12 business days. This delay is because each product from us is purely handmade upon order to deliver the highest quality possible, at the best price. Once shipped, track your order with the provided number, and contact our support if need of any assistance.

After we've shipped your order, you'll receive a shipping confirmation email with a tracking number. Simply enter it in our chat assistant under "Track My Order" to check the status. We offer real-time shipping updates. For any inquiries, reach out to our support team at info@zevacci.com.

At Zevacci, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we offer returns under the following conditions:

Return Period

You have 14 days from the date of delivery to return any item. The item must be unused, in its original condition, and in the original packaging to qualify for a return.

How to Return

To start the return process, please contact us at info@zevacci.com, providing your order number and the reason for return. We will send you detailed instructions for returning your item.

Return Shipping

The cost of return shipping is the customer’s responsibility, including any potential customs fees. Please ensure the item is securely packaged and sent with a traceable shipping service, as we are not liable for items lost or damaged in transit.

Refund Process

After we receive and inspect the returned item, we will inform you via email about the status of your refund. If approved, the refund will be processed and credited to your original payment method within a week.

Exchanges

We only offer exchanges for defective or damaged items. If you wish to exchange a product, please reach out to us at info@zevacci.com.

For any additional questions, don't hesitate to contact our customer support team at info@zevacci.com.

We do our best to start working on orders right away so you receive them as quickly as possible. Once production has begun, we’re unable to cancel the order. However, if you reach out before we’ve started production, we’ll gladly take care of the cancellation for you.

Should you have any inquiries or concerns, please feel free to contact us at info@zevacci.com. We are here to assist you.